What problems housekeeping department normally faced?
As a Housekeeping Supervisor, you will be responsible to assists the Housekeeping Manager in the daily supervision of the Housekeeping Department according to the hotel's set standard and carries out assignments as directed by the Housekeeping Manager in an appropriate manner.
Reporting to the Housekeeping Manager, responsibilities and essential job functions include but are not limited to the following: To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work as per Master Task List.
To have a complete knowledge of chemical products and their proper and economical use. To be entirely flexible and adapt to rotate within the different sub departments of the Rooms Division or any other Department of the Hotel as assigned.
To have a complete knowledge of all Housekeeping machines and equipment for operation and maintenance as dictated in operation. To inspect all facilities, furniture and fixtures and report any damages to the Housekeeping Manager.
To co-ordinate with the Front office of V. P rooms, unexpected departures, early arrivals and extended stays and room changes. To distribute and control the use of master keys.
To be fully conversant with all services and facilities offered by the hotel. To perform opening and closing procedures established for the Place of Work as assigned. To have a thorough understanding and knowledge of all Rooms related service and product and the ability to up sell alternatives.
To ensure that the Place of Work and surrounding area is kept clean and organized at all times. To monitor operating supplies and equipment and reduce spoilage and wastage. To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
To establish a rapport with guests maintaining good customer relationship. Positive attitude and good communication skills Commitment to delivering a high level of customer service Flexibility to respond to a variety of different work situations 1 years experience in similar positions and customer service is preferred Skills Required.RDP’s Housekeeping Forecast, Scheduling, and History module is designed to improve the process of completing the tasks assigned to the hotel’s housekeeping department.
Housekeeping Status report: A report prepared by the housekeeping department to indicate the current status of each room, based on a physical check.
Preventive maintenance: A systematic approach to maintenance in which situations are identified and corrected on a regular basis. This will help to control costs and keep larger problems from occurring.
Housekeeping in a hotel is a very physically demanding job.
The personnel are on their feet for a full shift of 8 hours during which they perform various tasks that . • Develop and implement Housekeeping systems and procedures • Coordinating the preventive maintenance schedule of villas and public area with maintenance department.
• Plan, organize and direct team members to ensure high customer satisfaction. Poor housekeeping can also lead to infestation by pests such as rodents and cockroaches and create serious health benjaminpohle.comE Where housekeeping is bad. or piles of paper and other packing materials being allowed to accumulate.
fire is a constant hazard. However, the best way to prevent this may be to try avoiding some of the most common housekeeping complaints. Knowing what bothers guests in the hospitality industry is a great way to come up with a solutions to fix these problems for the future.